ATM App Redesign
Redesign the current app of Milan’s public transport.
Role
UI/UX Designer
Tools
Figma, Adobe Illustrator, Notion
Problem
The current app is perceived by users as confusing and not aligned with modern transportation apps, making it difficult to purchase tickets, check schedules, or navigate to specific destinations.
Solution
Developing a modern design of an app that can be easily used by both locals and tourists, with a user-centric approach at its core, is our goal.
Main Goals
- Assist users in locating public transport schedules
- Provide information about public transport routes
- Facilitate ticket purchases
- Enable cashless payments through the app
User flow
Once the issues and solutions derived from my research are fully addressed, I proceed to create a user flow. Developing a user flow is a valuable step in order to visualize and outline all the app interfaces that I need to design.
Set the origin and destination location
Select the suitable timetable and route
Buy ticket and pay it with most popular payment options
Ensure ticket information includes the vehicle’s current status
Complete the check-in process and board the vehicle
Home screen
Ticket section
Buy tickets
Payment
Add payment
Navigation and Colors
Learnings
Reviews are important: reading all reviews from current app in the App Store page allowed me to focus on what could be redesigned for a better User Experience.
Next Steps
- Conduct more interviews and define more user persona
- Improve usability and user needs
