Lendr is a financial company specialising in factoring, a service that allows businesses to sell their unpaid invoices in exchange for immediate liquidity. This mechanism enables companies to maintain a steady cash flow without waiting for their customers’ payment terms.
Although Lendr’s business is experiencing strong growth—with a monthly increase in acquired invoices—the company faces critical challenges related to high operational costs and process management.
The Challenge
The main issue identified is scalability. Currently, the invoice purchasing process is slow, manual, and takes weeks to complete. Profit margins in factoring are tight (and subject to default risks), making current operational costs unsustainable for long-term growth.
From a UX and operational perspective:
Disjointed Experience: The Lending Team and applicants handle document exchanges manually via disjointed emails and phone calls.
Low Efficiency: Applicants must manually retrieve and send dozens of documents, causing frustration and delays.
Manual Friction: There is no centralised system connecting the document request to its actual availability for review.
During workshops with stakeholders, we established a primary goal: to minimise the time between Lendr requesting documents and those documents becoming available for review.
To achieve this, a key automation was identified: developing software capable of automatically retrieving invoices from the government portal using user credentials, thereby eliminating manual uploads.
User Stories & Requirements
Based on insights gathered during focus groups and UX research sessions with stakeholders, we outlined the core functional requirements for the project. The following User Stories define the MVP scope, addressing the specific needs of both Lendr’s internal team and the applicants.
From Lendr User
From applicants
The Solution
Following a Story Mapping session and the definition of the product architecture, we outlined the development of two distinct digital products:
Lendr Management Dashboard (B2B): A product dedicated to Lendr’s internal team to manage the entire application lifecycle, covering all use cases related to the request and review of invoices.
Applicant Portal (B2C/B2B): A dedicated interface for clients to log in securely, authorise Lendr for data access, and automatically share their fiscal documents.
Rationale: The decision to keep the two products separate stems from a long-term strategic vision: Lendr intends to reuse the client portal (the second product) for other business lines in the future, thus ensuring modularity and scalability for their digital ecosystem.
